Frequently Asked Questions (FAQ)
1. Delivery Time:
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Q: When will my order be dispatched?
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A: Orders placed before 12 PM are dispatched on the same day.
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Q: What is the delivery time for Belgium and the Netherlands?
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A: Deliveries to Belgium and the Netherlands typically take 1-2 days.
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Q: What is the delivery time for Europe and the rest of the world?
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A: European deliveries take 3-5 days, while deliveries to the rest of the world take approximately 10 days.
2. Returns:
- Q: Can I return my purchase if it doesn't meet my expectations?
- A: Yes, we accept returns within 14 days of receipt. Return shipping costs are the responsibility of the buyer.
3. Quality Products:
- Q: Are your products of high quality?
- A: Absolutely! Our products are crafted with the utmost quality and are designed for normal use. Please note that the guarantee will not be accepted if products are not used as intended.
4. Size:
- Q: How do I choose the right size for my pup?
- A: Utilize our size chart and measure your pup carefully before placing an order to ensure the perfect fit.
5. Payment Methods:
- Q: What payment methods do you accept?
- A: We accept all major payment methods, including Bancontact, Maestro, Visa, Eurocard, Amex, PayPal, Apple Pay, and iDEAL.
6. Complaints:
- Q: How can I address any concerns or complaints?
- A: For complaints, please contact us via telephone at +32497913520 or email us at info@cavlicious.com. We're here to assist you!
